A nightmare scenario for attorneys and clients is when a client receives an invoice and learns that a matter exceeded budget. If the parties went through an extensive budgeting process, documented the scope of work, and agreed to a fee arrangement that provided value to both the client and firm, this situation will be even
Jim is the Director of Matter Management & Efficiency and focuses on understanding the business needs of firm clients and creating practical and innovative pricing and legal project management strategies and solutions designed to meet those needs. His objective is to provide firm clients with exceptional service centered on value, cost-effectiveness, predictability and efficiency.
Jim oversees the process by which the data in our business intake system gets integrated with our pricing and management systems. He also works with the team to design and implement systems, processes, and applications focused on matter management and budgeting, while providing transparency and added value to clients and our lawyers to enhance their business relationships.
Before joining Ballard, Jim was a practicing attorney at an AmLaw 25 firm, serving both large and small clients. His practice focused on complex commercial litigation.