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Dan is the Director of Strategic Pricing & Profitability and oversees a team of pricing professionals that focus on using state-of-the art tools and technology to gather and analyze information and evaluate the variables that drive cost. The team partners with firm clients to develop accurate cost-projections, customize pricing and value-based fee arrangements, establish goals and expectations, and identify preferences for cost efficiency, predictability, transparency, and value. Dan also leads an ongoing initiative to review the firm’s top clients to ensure firm profitability benchmarks are met. The program focuses on current arrangements, staffing, and overall economic health of the engagements.

It might sound clichéd, but communication is key to successful client/outside counsel relationships. Strong communication should exist from the Request for Proposal (RFP) to invoicing and throughout the life cycle of the relationship. Client frustration is seldom the result of a single isolated incident. More often, it results from a series of issues arising from