Last month, I had the pleasure of attending the sixth annual True Value Partnering Institute (TVPi) conference in Miami. TVPi is a consortium of pricing and legal project management professionals who meet regularly to discuss and evaluate the state of the legal industry from the viewpoint of legal operations within law firms. The annual conference

This post is the second part of a two part interview with Melissa Prince which appeared in the Legal Business Development and Project Management Blog. The interview was conducted by Tim Batdorf and Jim Hassett. 

Q: In the first part of this post, we talked about the big picture of your approach, and

This post is part one of a two part interview with Melissa Prince which appeared in the Legal Business Development and Project Management Blog. The interview was conducted by Tim Batdorf and Jim Hassett. 

Q: Let’s start with a 10,000-foot view of how your group is organized, and your role.

A: I head Ballard

It might sound clichéd, but communication is key to successful client/outside counsel relationships. Strong communication should exist from the Request for Proposal (RFP) to invoicing and throughout the life cycle of the relationship. Client frustration is seldom the result of a single isolated incident. More often, it results from a series of issues arising from

Outside counsel guidelines (OCGs) are a way for clients to set expectations regarding processes, procedures, and handling of matters. Common guidelines relate to rates and expenses (discounts, alternative fee arrangements, travel, and other cost-related exclusions); matter management (budget requirements, early case assessment, and settlement recommendations); and staffing (limits on utilizing first-year associates and more than