Client Relationship Management

It might sound clichéd, but communication is key to successful client/outside counsel relationships. Strong communication should exist from the Request for Proposal (RFP) to invoicing and throughout the life cycle of the relationship. Client frustration is seldom the result of a single isolated incident. More often, it results from a series of issues arising from

Outside counsel guidelines (OCGs) are a way for clients to set expectations regarding processes, procedures, and handling of matters. Common guidelines relate to rates and expenses (discounts, alternative fee arrangements, travel, and other cost-related exclusions); matter management (budget requirements, early case assessment, and settlement recommendations); and staffing (limits on utilizing first-year associates and more than