Law firms and their clients need to be strategically aligned in terms of their priorities. In a perfect world, they should be working together to identify ways to deliver high quality, cost-effective, efficient, innovative legal services. This starts with proactive communication.
Below is an article I wrote for Law.com discussing the questions outside counsel should
Last month, I had the pleasure of attending the sixth annual True Value Partnering Institute (TVPi) conference in Miami. TVPi is a consortium of pricing and legal project management professionals who meet regularly to discuss and evaluate the state of the legal industry from the viewpoint of legal operations within law firms. The annual conference
It might sound clichéd, but communication is key to successful client/outside counsel relationships. Strong communication should exist from the Request for Proposal (RFP) to invoicing and throughout the life cycle of the relationship. Client frustration is seldom the result of a single isolated incident. More often, it results from a series of issues arising from
Today is the launch of Ballard360 Insider. It is impossible to turn a blind eye to the fact that we are seeing a dramatic rise in legal professionals shifting to focus on legal operations.
Continue Reading Welcome to Ballard360 Insider
In big law, the request for proposal (RFP) process is challenging. The client requesting the RFP is tasked with spending a lot of time weighing the qualifications and price points of sometimes numerous law firms. Meanwhile, the responding firms
Continue Reading Premium Rush – When an RFP Response is Due Yesterday
It seems like a simple and obvious concept. Shouldn’t the objective of every matter that the firm engages in be to charge the highest price possible? If it were only that easy. There are several factors that drive pricing decisions regarding what is
Continue Reading Law Firm Pricing Metrics Defined and the Behaviors They Incentivize