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The Emerald City: Best Practices in Legal Project Management for Achieving Success

By Melissa Prince on November 1, 2019
Posted in Client Engagement, Legal Spend Management, Matter Management

I once had a partner tell me that I am kind of like the Wizard of Oz. I go behind the scenes, operate a bunch of controls, and when I come out, we have everything we need to achieve operational success on a matter.

Legal project management (LPM) is not magic. It is a disciplined…

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Welcome to Ballard360 Insider

By Melissa Prince on October 22, 2019
Posted in Client Value, Editors' Picks, Innovation & Technology, Matter Management, Strategic Pricing

Today is the launch of Ballard360 Insider. It is impossible to turn a blind eye to the fact that we are seeing a dramatic rise in legal professionals shifting to focus on legal operations. …
Continue Reading  Welcome to Ballard360 Insider

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Premium Rush – When an RFP Response is Due Yesterday

By Jared Goldstein on October 21, 2019
Posted in Strategic Pricing

In big law, the request for proposal (RFP) process is challenging. The client requesting the RFP is tasked with spending a lot of time weighing the qualifications and price points of sometimes numerous law firms. Meanwhile, the responding firms…
Continue Reading  Premium Rush – When an RFP Response is Due Yesterday

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Legal Portfolio Management

By Gerard Crockenberg on October 21, 2019
Posted in Innovation & Technology

When considering solutions that support your client value framework, it is easy to get lost in the weeds. Over time and as technologies evolve, most firms find themselves with many products, each possessing …
Continue Reading  Legal Portfolio Management

Loaded

Law Firm Pricing Metrics Defined and the Behaviors They Incentivize

By Joe Harris on October 21, 2019
Posted in Strategic Pricing

It seems like a simple and obvious concept. Shouldn’t the objective of every matter that the firm engages in be to charge the highest price possible? If it were only that easy. There are several factors that drive pricing decisions regarding what is …
Continue Reading  Law Firm Pricing Metrics Defined and the Behaviors They Incentivize

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Data Science for Everyone!

By Lisa Mayo on October 18, 2019
Posted in Innovation & Technology

With the advent of user-friendly business intelligence and data analytics tools, a new role has emerged in corporate America and in many law firms: the “citizen data scientist“. Traditionally, dashboard and report creation …
Continue Reading  Data Science for Everyone!

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About this Blog

Ballard Spahr’s Client Value and Innovation Team is keeping a close watch on the ways that the legal industry is dramatically changing and evolving. Ballard360 Insider is a way to bring insights and best practices to our clients, colleagues, and legal operations professionals as we navigate the legal world in the “new normal.”

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Editors' Picks

Five Questions In-House Counsel Should Ask Their Law Firms

By Melissa Prince on December 28, 2020
Law firms and their clients need to be strategically aligned in terms of their priorities.…

Case Study: An Integrated Approach to Providing Clients With Greater Value (Part 1 of 2)

By Melissa Prince on February 5, 2020
This post is part one of a two part interview with Melissa Prince which appeared …

Welcome to Ballard360 Insider

By Melissa Prince on October 22, 2019
Today is the launch of Ballard360 Insider. It is impossible to turn a blind eye…

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  • Five Questions In-House Counsel Should Ask Their Law Firms
  • Client Needs, Client Partnership, and COVID-19
  • Key Takeaways From the True Value Partnering Institute (TVPi) Intersect 2020
  • Be a Pro at Proactive Budget Management
  • Case Study: An Integrated Approach to Providing Clients With Greater Value (Part 2 of 2)

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The Legal Ops Blog

Melissa Prince
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About this Blog

Ballard Spahr’s Client Value and Innovation Team is keeping a close watch on the ways that the legal industry is dramatically changing and evolving. Ballard360 Insider is a way to bring insights and best practices to our clients, colleagues, and legal operations professionals as we navigate the legal world in the “new normal.”


About the Team

Ballard Spahr’s Client Value and Innovation Team comprises more than 20 business professionals focused on listening to the needs of firm clients, understanding how their businesses operate and making the connection between value and innovation so we can provide a customized experience for each of our clients.

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